Verizon Fiber-cut Causing Sporadic Busies

Problem : Kansas City, MO Verizon Fiber-cut Outage
Location: Kansas City, MO and surrounding areas
Status : Resolved

Detailed Description:

We have a report of a Verizon outage due to a fiber optics line that has been cut. They are working to resolve this issue a.s.a.p. In the meantime, they are trying to reroute traffic. Users will experience sporadic busies due to limited capacity until this is resolved.

Work-around Solution:

Users can continue to dial their current access number and they may be able to get in after several attempts. Alternatively, users on the MO side can dial 816-463-3442 and users on the KS side can dial 913-712-9778. Users will need to make sure their username ends with @kcnet.com when connecting on these alternate dial-up numbers that are not being affected by the fiber-cut.

Thank you for your patience in this matter.

Update: 2/20 11:59 PM - Verizon reports the fiber has been repaired and all call routing has been restored to normal.

Fraudulent Email Scam Alert

KCnet has been notified that some users have received a fraudulent e-mail regarding use of our web mail system. You should NOT provide any information being requested, KCnet will never ask you for this information. If you have any questions regarding a suspicious email you've received, please call our office at 816-221-4658.

The fraudulent e-mail details are as follows:

Dear valued customer,

You are receiving this message because
you are a valued customer of Kcnet.com™.

We are currently performing
maintenance for our Digital Webmail Customers. We intend upgrading our Digital
Webmail Security Server for better online services.

In order to
ensure you do not experience service interruption, you are required to complete
our Webmail Security information stated below to enable us upgrade your Kcnet
Account for better online services.

Please provide the following
information for upgrade of your Kcnet
account. Kcnet ID:
Password: Home
Telephone:
Customer ServiceKcnet.com

Thanks
for using Kcnet® Internet SM

Again, KCnet will never ask you for this information. If you have any questions regarding a suspicious email you've received, please call our office at 816-221-4658.

shop.kcnet.com

We are proud to announce the roll out of our new online store front, shop.kcnet.com. At shop.kcnet.com you'll find a host of Internet related products that compliment the Internet services we offer.

From DSL products to Webkinz, the cute plush toys that your child can actually adopt and take care of online through http://www.webkinz.com/, we have everything you need to get the most out of your KCnet Internet service experience. And if you don't see an item you are looking for, just drop us a line and we will do our best to stock that item.

If you are looking for that last minute gift idea, you can also purchase KCnet gift certificates in various increments that can be used towards any KCnet product or service.

Happy Thanksgiving!

Happy Thanksgiving from all of us at KCnet! We are truly thankful to all of our loyal users and hope you and your families have a wonderful holiday.

Special Announcement about Thanksgiving Holiday hours: KCnet's offices will be closed on Thursday, Nov. 22nd, and Friday, Nov. 23rd in observance of Thanksgiving. During this period, users needing assistance may leave a voice mail message or utilize our after-hours sales and support line which will be available after 5:00 pm on Friday.

Thanks again,
The Entire KCnet Family

Comcast Blocks Some Internet Traffic

The Associated Press today is reporting that Comcast is blocking some Internet traffic and applications on their high speed cable network.

Comcast Corp. actively interferes with attempts by some of its high-speed Internet subscribers to share files online, a move that runs counter to the tradition of treating all types of Net traffic equally.

The interference, which The Associated Press confirmed through nationwide tests, is the most drastic example yet of data discrimination by a U.S. Internet service provider.

Comcast, chosing their words carefully, denies they are blocking any applications.

Comcast, the nation's largest cable TV operator and No. 2 Internet provider, would not specifically address the practice, but spokesman Charlie Douglas confirmed that it uses sophisticated methods to keep Net connections running smoothly.

"Comcast does not block access to any applications, including BitTorrent," he said.

The Associated Press follows up with this article detailling their nationwide tests that prove Comcast is filtering Internet traffic to and from their high speed cable Internet subscribers.

KCnet, Inc. Announces 'Carbon Neutral' Project

KCnet, Inc., a local Kansas City Internet Service Provider, today announced an initiative that will make their offices and network facilities carbon neutral, a first step in their commitment to greener working practices.

KCnet is investing in wind farm technologies and methane capture programs as part of its carbon offsetting project. The projects are designed to support local economies as well as reduce carbon dioxide. The company is also actively working to reduce electrical consumption, business travel, and employee commuting.

“We have sought to minimize our company’s environmental impact from the beginning and are very excited to have the opportunity to work to further decrease our eco footprint,” said James Nelson of KCnet, Inc. “We are dedicated to providing a service to our customers’ that is fast, reliable, and environmentally friendly.”

KCnet is also encouraging its customers to follow their example by providing "Green" versions of their most popular services: high-speed DSL, dial-up Internet access and Web site hosting. Whenever a customer subscribes to a "Green" service, KCnet will donate a portion of the monthly subscription fee to the purchase of additional carbon offsets, helping customers to reduce their own environmental impact.

For more information, please go to: http://www.kcnet.com/html/greenisp.html

The KCnet "High-Speed" Mustang

Drivers and passengers alike may be a bit surprised when they see this bright blue and orange Mustang approaching in their rear view mirrors. But the folks at KCnet believe it is exactly the right metaphor for their new High-Speed DSL service.

"Our DSL service is fast and we wanted potential users to know just how fast," said James Nelson of KCnet. "Our DSL services is up to 50 times faster than traditional dial-up service and what better way to convey that than with the style and look of an American made muscle car."

KCnet plans appearances for their new "High-Speed" Mustang at various local events such as car shows and parades. So if you see it cruising around town, be sure to stop and say hi!