Verizon Fiber-cut Causing Sporadic Busies

Problem : Kansas City, MO Verizon Fiber-cut Outage
Location: Kansas City, MO and surrounding areas
Status : Resolved

Detailed Description:

We have a report of a Verizon outage due to a fiber optics line that has been cut. They are working to resolve this issue a.s.a.p. In the meantime, they are trying to reroute traffic. Users will experience sporadic busies due to limited capacity until this is resolved.

Work-around Solution:

Users can continue to dial their current access number and they may be able to get in after several attempts. Alternatively, users on the MO side can dial 816-463-3442 and users on the KS side can dial 913-712-9778. Users will need to make sure their username ends with @kcnet.com when connecting on these alternate dial-up numbers that are not being affected by the fiber-cut.

Thank you for your patience in this matter.

Update: 2/20 11:59 PM - Verizon reports the fiber has been repaired and all call routing has been restored to normal.

Fraudulent Email Scam Alert

KCnet has been notified that some users have received a fraudulent e-mail regarding use of our web mail system. You should NOT provide any information being requested, KCnet will never ask you for this information. If you have any questions regarding a suspicious email you've received, please call our office at 816-221-4658.

The fraudulent e-mail details are as follows:

Dear valued customer,

You are receiving this message because
you are a valued customer of Kcnet.com™.

We are currently performing
maintenance for our Digital Webmail Customers. We intend upgrading our Digital
Webmail Security Server for better online services.

In order to
ensure you do not experience service interruption, you are required to complete
our Webmail Security information stated below to enable us upgrade your Kcnet
Account for better online services.

Please provide the following
information for upgrade of your Kcnet
account. Kcnet ID:
Password: Home
Telephone:
Customer ServiceKcnet.com

Thanks
for using Kcnet® Internet SM

Again, KCnet will never ask you for this information. If you have any questions regarding a suspicious email you've received, please call our office at 816-221-4658.